Job Description
Are you looking for a high-paying career in Information Technology? Orlando Tech Innovations is currently seeking a dynamic IT Support Trainee to join our elite technical team. This is a unique opportunity for motivated individuals to receive world-class training while solving complex technical challenges in a fast-paced environment.
As an IT Support Trainee, you won't just be fixing computers; you'll be the first line of defense for our enterprise clients, ensuring 99.9% uptime and seamless user experiences. We offer a structured mentorship program, competitive compensation, and a clear path to senior engineering roles.
Why Join Us?
- Competitive base salary starting at $55k.
- Comprehensive health, dental, and vision insurance.
- Unlimited PTO and professional development stipend.
- Fast-track career progression to Senior SysAdmin.
Responsibilities
- Diagnose & Resolve: Troubleshoot hardware, software, and network connectivity issues for end-users efficiently.
- System Maintenance: Perform routine system updates, patch management, and security configuration on Windows and Mac OS.
- Help Desk Support: Provide exceptional customer service via phone and ticketing systems to resolve technical inquiries.
- Network Monitoring: Monitor network traffic and server health to identify potential issues before they impact users.
- Asset Management: Assist in the inventory control, tracking, and deployment of new hardware and devices.
- Documentation: Maintain accurate logs and documentation of all support tickets and technical procedures.
Qualifications
- Education: Associate degree in Computer Science, IT, or a related field (or equivalent work experience).
- Knowledge Base: Familiarity with Windows 10/11, Active Directory, and basic networking concepts (TCP/IP, DNS).
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical problems under pressure.
- Communication: Excellent verbal and written communication skills to interact with non-technical staff.
- Soft Skills: A 'Can-Do' attitude, eagerness to learn new technologies, and attention to detail.
- Flexibility: Willingness to work occasional nights or weekends for system maintenance windows.