Job Description
Are you ready to launch a lucrative career in Information Technology?
Apex Digital Solutions is seeking a motivated IT Support Trainee to join our elite team in Phoenix, AZ. We don't just hire employees; we invest in talent. Our comprehensive training program is designed to turn eager learners into certified IT professionals with salaries that outpace the market average.
In this role, you will work under the guidance of senior engineers, gaining hands-on experience in hardware, software, and network troubleshooting. If you have a passion for technology and a drive to succeed, we want to hear from you.
Why Join Us?
- Competitive starting salary with rapid growth potential.
- Comprehensive mentorship and technical training.
- Modern office environment in the heart of Phoenix.
- Full benefits package (Health, Dental, Vision, 401k).
Responsibilities
- Provide tier-1 technical support to internal employees via phone and email.
- Assist in the installation, configuration, and maintenance of desktop hardware and peripherals.
- Manage and troubleshoot operating systems (Windows, macOS) and common office software.
- Document technical issues and resolutions in the internal knowledge base.
- Participate in on-site and remote troubleshooting sessions for complex network issues.
- Conduct basic user training on new software tools and security protocols.
- Monitor system performance and assist in routine system backups.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT is a plus).
- Basic understanding of computer hardware components and operating systems.
- Strong problem-solving skills and logical thinking abilities.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Must be authorized to work in the United States.
- Reliable internet connection and access to a computer for remote training.