Job Description
Join our dynamic team as an IT Support Trainee with flexible scheduling options designed to accommodate your lifestyle. Perfect for students, career-changers, or those seeking work-life balance. At TechFlow Solutions, we invest in nurturing talent through hands-on training and mentorship. Gain exposure to enterprise-level systems while building a foundation for a successful IT career.
Why Choose Us?
• Modern hybrid work environment
• Paid certifications and continuous learning
• Collaborative culture with growth opportunities
• Competitive benefits package including health insurance
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist in network administration and system monitoring
- Create and maintain user documentation and knowledge base articles
- Collaborate with senior engineers on complex problem resolution
- Participate in cybersecurity awareness initiatives
- Support hardware setup and deployment across departments
- Contribute to process improvement projects
Qualifications
- High school diploma or equivalent; pursuing relevant degree preferred
- Basic understanding of Windows/macOS/Linux operating systems
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends (10-20 hours/week)
- Customer service mindset with patience and empathy