Job Description
Join our dynamic team as an IT Support Trainee and launch your career in technology with unparalleled flexibility! At Bluegrass Tech Solutions, we empower aspiring tech professionals to thrive through hybrid work arrangements and customizable schedules. Perfect for students, career changers, or those seeking work-life balance. You'll gain hands-on experience in cutting-edge IT infrastructure while receiving mentorship from industry experts. Our collaborative culture values innovation and growth, offering a clear path to full-time roles for top performers. Apply today and transform your passion for technology into a rewarding career!
Responsibilities
- Diagnose and resolve hardware/software issues for clients via remote support and on-site visits
- Deploy and configure workstations, laptops, and mobile devices across diverse environments
- Document technical procedures and maintain accurate asset inventory systems
- Collaborate with senior engineers on network security protocols and system updates
- Provide Tier 1 customer support with exceptional communication and problem-solving skills
- Assist in cloud service implementations including Microsoft 365 and AWS environments
- Participate in cross-departmental IT projects and continuous improvement initiatives
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT) preferred
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong analytical skills with ability to troubleshoot complex technical issues
- Excellent written and verbal communication abilities for diverse client interactions
- Self-motivated with ability to work independently in flexible scheduling environments
- Valid driver's license and reliable transportation for occasional on-site requirements
- Proficiency with ticketing systems (ServiceNow, Jira) and remote desktop tools
- Commitment to ongoing professional development in emerging technologies