Job Description
Welcome to Apex Digital Solutions, where we are redefining the future of IT support in the heart of Toledo. We are currently seeking a detail-oriented IT Support Trainee to join our dynamic team. If you are passionate about technology, eager to learn, and value a work-life balance that fits your lifestyle, this is the perfect opportunity for you.
As a Trainee, you will receive hands-on training in our state-of-the-art facility while supporting local businesses. We believe in promoting from within and providing a clear career path for our technical staff.
Why Join Us?
- Flexible Schedule: We understand that life happens. Enjoy a part-time role that accommodates your personal commitments.
- Paid Training: No prior experience required; we will teach you everything you need to know.
- Modern Environment: Work with the latest hardware and software technologies.
- Growth Potential: Transition into a full-time Lead Technician role upon successful completion of the program.
Take the first step towards a rewarding career in Information Technology. Apply today and let's build your future together.
Responsibilities
- Provide Tier 1 Technical Support: Assist end-users with hardware troubleshooting, software installation, and network connectivity issues via phone and email.
- Hardware Maintenance: Perform routine inspections, cleaning, and minor repairs on desktops, laptops, and peripherals.
- Ticket Management: Log, track, and prioritize incoming IT support tickets using our internal helpdesk software.
- User Training: Conduct basic training sessions for staff on new software updates and security protocols.
- Inventory Control: Assist in maintaining accurate records of IT assets and hardware inventory levels.
- Network Support: Learn to assist in the setup and configuration of local area networks (LAN) and Wi-Fi access points.
Qualifications
- Educational Background: High school diploma or GED required; Associate degree in Information Technology, Computer Science, or related field is a plus.
- Technical Interest: A strong passion for learning new technologies and a desire to pursue an IT career.
- Basic Computer Skills: Comfortable navigating Windows and macOS operating systems.
- Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Ability to troubleshoot common hardware and software errors logically and efficiently.
- Flexibility: Willingness to work flexible hours, including evenings and weekends as needed to meet client needs.