Job Description
Join our dynamic IT team as a Trainee and kickstart your career in technology with unmatched flexibility! TechSolutions Inc. offers a supportive environment where you'll gain hands-on experience while maintaining work-life balance through customizable schedules. Perfect for students, career-changers, or those seeking flexible work arrangements. Our Toledo office fosters innovation and growth, providing mentorship from senior engineers and exposure to cutting-edge IT infrastructure. Enjoy competitive pay, professional development opportunities, and the chance to build a lasting foundation in IT support.
Responsibilities
- Diagnose and resolve hardware/software issues for end-users via phone, email, and remote support
- Install, configure, and maintain desktop systems, laptops, and peripherals
- Assist with network troubleshooting, including connectivity and security protocols
- Create and maintain documentation for IT procedures and user guides
- Collaborate with senior technicians on system upgrades and maintenance projects
- Provide exceptional customer service and technical training to staff
- Monitor system performance and implement preventive maintenance measures
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic knowledge of Windows OS, networking concepts, and hardware components
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and manage time effectively in flexible schedules
- Customer service experience or technical support exposure desirable
- Willingness to learn and adapt to evolving technologies