Job Description
Join our dynamic Irvine-based team as a Flexible Hours Help Desk Support Specialist! We're seeking tech-savvy professionals to deliver exceptional customer service while enjoying adaptable scheduling. This role offers competitive pay and the opportunity to work in a cutting-edge environment where your expertise truly matters. Whether you're a student, parent, or work-life balance enthusiast, our flexible hours accommodate your lifestyle without compromising on impact.
Responsibilities
- Provide responsive technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve desktop, network, and system connectivity problems
- Install and configure operating systems, applications, and peripherals
- Document and track support tickets using ServiceNow ticketing system
- Collaborate with IT infrastructure team on complex system issues
- Conduct user training on new technologies and security protocols
- Maintain accurate knowledge base articles and documentation
Qualifications
- 1+ years of experience in help desk or technical support role
- Proficiency with Windows OS, Microsoft Office Suite, and remote desktop tools
- Strong diagnostic and problem-solving abilities for technical issues
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and manage time effectively
- Flexibility to work evenings/weekends as needed
- Valid California driver's license for occasional on-site support