Job Description
Join TechGrowth Solutions as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals in Mesa, AZ, to provide exceptional technical support while enjoying flexible scheduling options. This entry-level role offers comprehensive training, mentorship from senior engineers, and exposure to cutting-edge IT infrastructure. Perfect for students, career changers, or those seeking work-life balance. Apply today and grow with us!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, mobile, and network systems
- Provide Tier 1 support via phone, email, and ticketing systems
- Install, configure, and maintain end-user devices and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Adhere to security protocols and compliance standards
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of operating systems (Windows, macOS, Linux)
- Strong problem-solving and customer service skills
- Ability to work independently with flexible scheduling
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning