Job Description
Join TechNex Solutions as a Senior Help Desk Specialist and elevate your IT career in Henderson's thriving tech ecosystem. We're seeking a dedicated professional to deliver exceptional technical support to our enterprise clients. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a dynamic environment. Apply today to become part of our award-winning team!
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network troubleshooting
- Provide remote and on-site support with 95% first-contact resolution rate
- Document technical procedures and maintain knowledge base articles
- Collaborate with Tier 2/3 engineers for escalated incidents
- Maintain SLA compliance and customer satisfaction metrics
- Train users on new systems and security protocols
Qualifications
- 5+ years of enterprise-level help desk experience
- CompTIA Network+/Security+ certifications required
- Expertise in Microsoft 365 and Azure AD administration
- Proven experience with ServiceNow or Jira ticketing systems
- Strong analytical skills with root cause analysis methodology
- Excellent written/verbal communication abilities
- Ability to work rotating shifts including weekends