Job Description
Join TechSolutions Inc. as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals with flexible availability to provide essential technical support to our growing client base. This role combines hands-on experience with structured training, perfect for those eager to build foundational IT skills while maintaining work-life balance.
Why Join Us? Enjoy flexible scheduling (morning/afternoon/evening shifts available), mentorship from senior engineers, and exposure to enterprise systems. Our collaborative environment fosters growth through real-world troubleshooting challenges and certification support.
Location: Hybrid role with on-site presence at our Cincinnati headquarters. Start Date: Immediate openings available.
Responsibilities
- Diagnose and resolve hardware/software issues across desktops, laptops, and mobile devices
- Provide Tier 1 technical support via phone, email, and in-person assistance
- Install, configure, and maintain operating systems and applications
- Document incidents, solutions, and asset inventory in ITSM systems
- Collaborate with senior technicians on complex network and security tasks
- Conduct user training on basic IT tools and best practices
- Participate in rotating after-hours support on a voluntary basis
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic familiarity with Windows/macOS operating systems
- Strong problem-solving and communication skills
- Flexible availability including evenings/weekends (20-30 hrs/week)
- CompTIA A+ or similar certification is a plus
- Valid driver's license for occasional client site visits
- Ability to lift 30 lbs for equipment maintenance
- Pass background check and drug screening