Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to our growing client base. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to thrive in today's fast-paced digital landscape. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in the heart of downtown Chicago. Apply today and transform your passion for technology into a rewarding career!
Responsibilities
- Diagnose and resolve hardware/software issues for end-users across diverse systems
- Provide remote and on-site technical support via phone, email, and chat
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support activities in ticketing systems with detailed notes
- Collaborate with senior technicians on complex network infrastructure projects
- Conduct periodic system maintenance and security updates
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer-focused mindset with patience and empathy
- Ability to learn new technologies quickly
- CompTIA A+ certification preferred (not required)