Job Description
Join our award-winning IT team as an IT Support Trainee in Baltimore! We provide all necessary equipment including laptops, tools, and training materials to jumpstart your career in technology. This hands-on position offers comprehensive mentorship and structured learning pathways to transform you into a certified IT professional.
Our dynamic work environment combines classroom training with real-world experience troubleshooting hardware, software, and network systems. You'll work alongside senior engineers on enterprise-level projects while building expertise in cybersecurity, cloud infrastructure, and system administration.
Responsibilities
- Deploy and configure company-provided hardware including workstations, printers, and networking equipment
- Provide Tier 1 user support for software installations, OS troubleshooting, and security patches
- Document technical procedures and create knowledge base articles
- Participate in asset management and inventory control of IT equipment
- Assist with network monitoring and basic system administration tasks
- Complete industry-recognized certification training (CompTIA A+, Network+)
- Collaborate with cross-functional teams on technology initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware/software concepts
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid driver's license (for equipment transport)
- Willingness to obtain CompTIA certifications within 6 months
- Passion for technology and continuous learning