Job Description
Join our dynamic team as an IT Support Trainee in Lexington, KY! We're seeking motivated individuals to launch their careers in technology through our comprehensive training program. You'll gain hands-on experience in network administration, hardware troubleshooting, and cybersecurity while working with industry experts. This role offers structured mentorship and opportunities for growth within our rapidly expanding organization.
Our supportive environment encourages continuous learning, and we provide all necessary certifications and tools for success. If you're passionate about technology and eager to develop professional IT skills, this is your gateway to a rewarding career.
Responsibilities
- Provide frontline technical support for hardware/software issues via phone, email, and in-person
- Assist with network setup, configuration, and maintenance
- Document IT processes and maintain accurate service records
- Participate in system upgrades and security patch deployments
- Collaborate with senior technicians on complex troubleshooting
- Conduct regular equipment audits and inventory management
- Support cybersecurity best practices across organizational systems
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience a plus
- Willingness to obtain CompTIA A+ within 6 months
- Valid driver's license for occasional off-site support