Job Description
Join our award-winning IT team as an IT Support Trainee in Boston! We provide all necessary equipment including laptops, tools, and software licenses to ensure your success. This comprehensive training program combines hands-on experience with mentorship from industry experts. You'll gain real-world troubleshooting skills while supporting enterprise systems in a dynamic environment. Our state-of-the-art facilities and cutting-edge technology create the perfect launchpad for your IT career.
Responsibilities
- Deploy and configure hardware/software systems using company-provided equipment
- Troubleshoot network issues, printers, and user devices
- Document technical procedures and create knowledge base articles
- Provide tier-1 support to employees via ticketing system and phone
- Assist with asset management and inventory tracking
- Participate in cybersecurity best practices training
- Collaborate with senior engineers on complex technical projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- CompTIA A+ certification preferred (training provided)
- Valid driver's license for equipment transport
- Ability to lift 25lbs for hardware handling
- Pass background check and drug screening