Job Description
Are you ready to launch a rewarding career in Information Technology? Horizon Systems Inc. is seeking a dedicated IT Support Trainee to join our dynamic team in Durham, North Carolina. This is a unique opportunity to enter the tech industry with a comprehensive mentorship program designed to fast-track your professional growth.
As a Trainee, you will work alongside senior engineers to gain hands-on experience in a fast-paced environment. We value curiosity, resilience, and a proactive attitude. If you are looking to build a future in IT infrastructure, help desk support, or network administration, this is the perfect stepping stone.
Responsibilities
- Diagnose and resolve hardware, software, and network issues for internal users.
- Provide Tier 1 technical support via phone, email, and ticketing systems.
- Assist in the installation, configuration, and maintenance of workstations and peripherals.
- Maintain accurate and up-to-date documentation for all IT assets and resolutions.
- Collaborate with the IT team to implement new software deployments and security patches.
- Monitor system performance and proactively identify potential issues.
- Participate in weekly training sessions to enhance technical skills and certifications.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- CompTIA A+ certification is a plus but not required for entry.
- Basic understanding of computer architecture, operating systems (Windows), and networking fundamentals.
- Strong customer service skills with the ability to communicate technical concepts to non-technical users.
- Problem-solving mindset with attention to detail.
- Must be authorized to work in the United States.
- Willingness to obtain relevant IT certifications during the program.