Job Description
Launch your IT career with our premier IT Support Trainee program in Columbus, OH! TechSolutions Columbus is seeking motivated individuals ready to transform passion for technology into professional expertise. This direct hire position offers comprehensive training, mentorship from industry experts, and a clear path to advancement. Join our dynamic team at the heart of Ohio's tech hub and become part of a company that invests in talent growth.
As an IT Support Trainee, you'll gain hands-on experience in enterprise environments while building foundational skills in system administration, network troubleshooting, and customer service. Our structured 6-month training program combines classroom learning with real-world project assignments, ensuring you develop both technical and soft skills essential for success in today's IT landscape.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist in deploying and configuring workstations, laptops, and peripherals
- Document technical procedures and maintain accurate knowledge base entries
- Collaborate with senior engineers to resolve complex technical challenges
- Participate in system monitoring and proactive maintenance tasks
- Deliver exceptional customer service via ticketing systems and direct support channels
- Complete industry certification training (CompTIA A+, Network+)
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work in fast-paced, team-oriented environments
- Valid driver's license and reliable transportation
- Passion for continuous learning and technology innovation