Job Description
We are seeking a motivated IT Support Trainee to join our dynamic team in Bakersfield, CA. This is a fantastic opportunity for recent graduates or career changers looking to launch a successful career in Information Technology. As a Trainee, you will receive hands-on mentorship from senior engineers while supporting our clients with technical solutions. You will gain invaluable experience in troubleshooting, network administration, and system management in a fast-paced environment.
Why Join Us?
- Direct Hire Opportunity: A permanent position with competitive benefits and growth potential.
- Mentorship: Learn directly from industry veterans.
- Modern Technology: Work with the latest hardware and software solutions.
- Career Growth: Clear path to senior IT roles.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve desktop issues, printer malfunctions, and application errors for end-users.
- Network Support: Assist in maintaining network connectivity, Wi-Fi setup, and basic router configuration.
- ticket Management: Log and track IT support tickets in the ticketing system, ensuring timely resolution.
- User Training: Provide guidance to staff on using software applications and security protocols.
- System Updates: Participate in the deployment of software updates, patches, and hardware refreshes.
- Documentation: Maintain accurate records of technical issues and resolutions.
Qualifications
- Education: Associate degree or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Technical Basics: Familiarity with Windows 10/11, Microsoft Office Suite, and basic networking concepts.
- Communication: Excellent verbal and written communication skills; able to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot complex issues systematically.
- Attitude: A genuine eagerness to learn, adapt, and grow within the IT field.
- Reliability: Ability to work independently as well as part of a team.