Job Description
Are you passionate about technology and ready to launch a successful career in the IT industry? Apex Tech Solutions is seeking a motivated IT Support Trainee to join our dynamic team in Columbus, OH.
As a Trainee, you will receive hands-on mentorship from industry veterans and gain exposure to a cutting-edge IT ecosystem. We are looking for individuals with a strong willingness to learn and a drive to solve complex technical problems.
Why Join Us?
- Comprehensive training program for career growth.
- Exposure to enterprise-level hardware and software.
- Supportive work environment with a focus on professional development.
Don't miss this opportunity to turn your passion for tech into a rewarding profession. Apply today!
Responsibilities
- End-User Support: Provide tier-1 technical assistance to employees via phone, email, and ticketing systems.
- Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Hardware Management: Install, configure, and maintain workstations, printers, and peripheral devices.
- System Administration: Assist in the deployment and maintenance of Windows, macOS, and Linux operating systems.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations.
- Network Support: Support local area network (LAN) operations and troubleshoot basic network protocols.
- Asset Management: Assist in the tracking and inventory of IT assets and equipment.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Computer Science, IT, or related field preferred.
- Technical Basics: Basic understanding of computer architecture, operating systems, and networking concepts.
- Problem Solving: Strong analytical skills with the ability to troubleshoot technical problems step-by-step.
- Communication: Excellent verbal and written communication skills with a customer-centric approach.
- Physical Ability: Ability to lift and carry IT equipment (up to 50 lbs) and perform physical tasks as needed.
- Soft Skills: Eagerness to learn, adaptability, and strong teamwork capabilities.
- ITIL Awareness: Familiarity with ITIL framework concepts is a plus.