Job Description
Launch Your IT Career in Colorado Springs with a $2,000 Sign-On Bonus!
TechHorizon Solutions is seeking a motivated IT Support Trainee to join our expanding team. We are committed to nurturing talent and providing a clear pathway for career growth in Information Technology.
In this role, you will receive comprehensive training and mentorship from industry experts. You will be responsible for providing technical assistance to employees, maintaining our infrastructure, and learning the ins and outs of enterprise-level support systems.
Responsibilities
- Troubleshoot Technical Issues: Diagnose and resolve hardware, software, and network connectivity problems for internal staff.
- Manage User Accounts: Assist with the provisioning, management, and security of user accounts in Active Directory and cloud environments.
- Hardware Maintenance: Perform regular inspections and maintenance on computers, monitors, printers, and peripheral devices.
- Asset Management: Maintain an accurate inventory of IT assets and ensure proper labeling and tracking.
- Provide Help Desk Support: Deliver exceptional customer service by responding to support tickets and resolving inquiries promptly.
- Document Procedures: Create and update technical documentation and standard operating procedures (SOPs).
- Network Assistance: Support junior network administrators in monitoring system health and reporting anomalies.
Qualifications
- Education: Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Technical Basics: Basic understanding of Windows 10/11 and Linux operating systems.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex issues under guidance.
- Communication: Excellent written and verbal communication skills; able to explain technical concepts to non-technical users.
- Soft Skills: A strong desire to learn, adaptability, and a professional work ethic.
- Experience: Prior internship or volunteer experience in IT is a plus but not required.