Job Description
Welcome to BrightPath Tech Solutions, a leader in providing innovative technology solutions. We are currently seeking ambitious and detail-oriented individuals to join our team as IT Support Trainees. This is a unique opportunity for recent graduates or career changers to receive comprehensive training, mentorship, and hands-on experience in a dynamic corporate environment.
As an IT Support Trainee, you will not just be fixing computers; you will be learning the full lifecycle of IT infrastructure support. We value curiosity, resilience, and a passion for technology. If you are ready to take the first step towards a stable and rewarding career in Information Technology, we want to hear from you.
Responsibilities
- Troubleshooting & Support: Assist in diagnosing and resolving hardware, software, and network issues for internal employees and clients.
- System Management: Perform routine system maintenance, software installations, and patch management across the organization.
- Ticket Management: Log, track, and prioritize IT help desk tickets using our ticketing system (e.g., JIRA or ServiceNow).
- Network Assistance: Support local area network (LAN) operations and assist with wireless connectivity troubleshooting.
- Documentation: Maintain accurate records of technical issues and resolutions to help improve our internal processes.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field, OR equivalent technical experience.
- Technical Knowledge: Basic understanding of operating systems (Windows/Linux) and networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical skills and the ability to troubleshoot complex issues under pressure.
- Certifications: CompTIA A+ or Network+ certification is a plus, but not mandatory for the trainee program.