Job Description
We are seeking a dynamic Help Desk Support Specialist to join our growing team in Baton Rouge, LA. As the face of our IT department, you will play a crucial role in maintaining productivity by ensuring our internal systems run smoothly. If you are a tech-savvy problem solver with a customer-first attitude, this is the perfect opportunity to advance your career.
Why You’ll Love Working Here:
- Competitive Compensation: Salary range of $50,000 - $65,000.
- Modern Work Environment: Collaborative office culture with flexible hours.
- Professional Growth: Opportunities for certification and career progression.
Don't wait—apply today and become a key player in our IT infrastructure!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access for hardware and software issues.
- Troubleshoot and resolve network connectivity problems, printer malfunctions, and operating system errors.
- Manage and maintain accurate records of all help desk tickets and user issues in the ticketing system.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, and mobile devices.
- Perform regular system updates, patch management, and security scans to ensure system integrity.
- Communicate complex technical concepts clearly to non-technical users and provide necessary training.
- Collaborate with senior IT staff to escalate complex issues and implement long-term solutions.
Qualifications
- High School Diploma or equivalent required; Associate degree or Bachelor’s degree in IT or related field is a plus.
- 1-3 years of previous experience in a Help Desk or IT Support role.
- Strong working knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with Active Directory and basic network concepts (TCP/IP, DNS).
- Excellent verbal and written communication skills with a strong customer service focus.
- Ability to work independently and manage time effectively in a fast-paced environment.
- CompTIA A+ certification is preferred.