Job Description
Join our award-winning IT team as an IT Support Trainee and kickstart your career in technology! We're offering a $5,000 sign-on bonus for qualified candidates who begin employment before July 31, 2023. This comprehensive training program combines classroom instruction with hands-on experience in our state-of-the-art Saint Paul headquarters. You'll gain exposure to enterprise systems, network infrastructure, and cybersecurity protocols while working alongside industry-certified mentors. We provide full benefits, tuition reimbursement, and clear career progression paths to senior technical roles.
Perfect for recent graduates or career changers with strong problem-solving skills. Our 6-month structured curriculum ensures you'll develop expertise in Windows/Linux systems, cloud services (AWS/Azure), and help desk operations. Apply today to secure your spot in our next cohort and transform your passion for technology into a professional career.
Responsibilities
- Provide tier-1 technical support to employees via phone, email, and ticketing systems
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Assist with network connectivity issues and peripheral device management
- Document technical procedures and maintain knowledge base articles
- Participate in 24/7 on-call rotation after initial training period
- Collaborate with senior engineers on system upgrades and migrations
- Adhere to IT security policies and compliance standards
- Complete weekly skill assessments and certification prep modules
Qualifications
- High school diploma or equivalent; relevant technical certification preferred (A+, Network+)
- Basic understanding of operating systems (Windows, macOS, Linux)
- Strong customer service orientation and communication skills
- Ability to troubleshoot hardware/software issues logically
- Willingness to learn new technologies and adapt to changing environments
- Valid driver's license for occasional equipment pickups
- Experience with ticketing systems (ServiceNow, Jira) a plus
- Must pass background check and drug screening