Job Description
Launch your IT career with TechSolutions Tampa! We're seeking motivated IT Support Trainees ready to grow in a dynamic environment. Join our award-winning team and receive a $2,000 sign-on bonus to kickstart your journey. This comprehensive training program combines hands-on experience with industry certifications, preparing you for long-term success in technology support.
Our Tampa headquarters offers state-of-the-art facilities, mentorship from senior engineers, and a clear career progression path. Enjoy competitive benefits, flexible scheduling, and opportunities to work with cutting-edge technology. Apply today to begin your transformation into a skilled IT professional!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 200+ workstations
- Assist with network troubleshooting, server monitoring, and system backups
- Document incidents, resolutions, and knowledge base articles in ITSM systems
- Collaborate with cross-functional teams during system implementations
- Participate in 6-month rotational training across IT infrastructure domains
- Support endpoint management including mobile devices and printers
- Contribute to cybersecurity awareness initiatives for employees
Qualifications
- High school diploma or equivalent; CompTIA A+ certification preferred
- 0-2 years experience in IT helpdesk or technical support
- Strong diagnostic skills for Windows/macOS environments
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent verbal/written communication and customer service aptitude
- Ability to lift 30lbs and work in server room environments
- Valid Florida driver's license for occasional site visits
- Pass background check and pre-employment drug screen