Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We provide all necessary equipment including laptops, diagnostic tools, and software licenses. This hands-on role offers comprehensive training in network administration, system troubleshooting, and cybersecurity fundamentals. You'll work directly with senior engineers on real-world projects while building expertise in enterprise-level IT infrastructure. Omaha Tech Solutions is committed to nurturing talent through our structured mentorship program, with opportunities for rapid advancement based on performance.
Responsibilities
- Assist in deploying and configuring hardware/software systems
- Provide Tier 1 technical support to internal staff via phone and ticketing systems
- Document IT procedures and maintain knowledge base articles
- Participate in network monitoring and preventative maintenance
- Collaborate on cybersecurity initiatives including vulnerability assessments
- Support hardware lifecycle management including asset tracking
- Contribute to IT infrastructure documentation and diagrams
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware/software concepts
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Valid driver's license (required for occasional site visits)
- CompTIA A+ certification (or willingness to obtain within 6 months)