Job Description
Join TechNova Solutions' award-winning IT team and kickstart your career in technology! We're urgently seeking motivated IT Support Trainees in Virginia Beach to provide exceptional technical assistance to our growing client base. This immersive training program combines hands-on experience with industry certifications, preparing you for a full-time role in our dynamic tech environment. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid advancement in one of Virginia's fastest-growing tech sectors.
Why Choose TechNova?
• Industry-leading onboarding program
• Paid certifications (CompTIA A+, Google IT Support)
• Career advancement pipeline
• Collaborative team culture
• Comprehensive health benefits
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Document incidents using ticketing systems (ServiceNow/Jira)
- Assist with network infrastructure monitoring and maintenance
- Participate in system upgrades and patch management cycles
- Train on cybersecurity protocols and best practices
- Collaborate with senior engineers on complex troubleshooting
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of Windows/macOS/Linux operating systems
- Customer service experience or strong communication skills
- Problem-solving aptitude and attention to detail
- Willingness to obtain CompTIA A+ certification
- Valid driver's license for occasional on-site visits
- Ability to lift 30 lbs for equipment handling
- Pass background check and drug screening