Job Description
Launch your IT career with TechSolutions Inc.'s premier IT Support Trainee program in sunny San Diego! We're seeking motivated tech enthusiasts to join our dynamic team and gain hands-on experience in enterprise-level IT operations. Our 6-month immersive training combines classroom instruction with real-world troubleshooting, mentorship from senior engineers, and exposure to cutting-edge infrastructure. Perfect for recent graduates or career changers passionate about technology and customer service.
What You'll Experience:
- Comprehensive training in network administration, cybersecurity fundamentals, and cloud technologies
- Rotational assignments across helpdesk, systems administration, and DevOps teams
- Industry-recognized certification preparation (CompTIA A+, Network+)
- Collaborative work environment with flexible hybrid schedule
- Competitive benefits package including health insurance and 401(k) matching
Responsibilities
- Provide tier-1 technical support to 200+ employees via ticketing system and phone
- Deploy and configure Windows/macOS workstations and mobile devices
- Assist with network monitoring, basic firewall management, and VPN setupsDocument technical procedures and knowledge base articlesParticipate in 24/7 on-call rotation (1 week/month)Collaborate with cross-functional teams on IT projectsAdhere to ITIL best practices and security protocols
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic knowledge of Windows/macOS operating systems
- Customer service experience or strong communication skills
- Problem-solving aptitude and analytical thinking
- Ability to lift 20 lbs and work in server environments
- Valid driver's license for occasional equipment transport
- Passionate about continuous learning and technology trends
- Eligible to work in the United States