Job Description
Join our elite IT Support team in Louisville, KY as a Trainee and launch your high-paying career in technology. We provide comprehensive training programs designed to transform motivated individuals into certified IT professionals. Enjoy competitive salaries, full benefits, and a clear path to advancement in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document incidents and maintain accurate service records
- Collaborate with senior engineers on complex infrastructure projects
- Participate in cross-departmental IT initiatives
- Execute network security protocols and system updates
- Deliver exceptional customer service with SLA adherence
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification preferred (training provided)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Basic knowledge of Windows/Linux operating systems
- Ability to lift 30lbs and work in varied environments
- Valid driver's license for occasional on-site visits
- Passion for continuous learning and technology