Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support across our organization. This hands-on role offers comprehensive training in hardware/software troubleshooting, network administration, and cybersecurity best practices. Work alongside industry experts while developing skills in Windows OS, cloud platforms, and IT service management. Immediate opening with competitive benefits, career growth opportunities, and a collaborative environment designed to accelerate your professional development.
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install, configure, and maintain desktop/laptop systems
- Assist with network administration tasks (switches, routers, VPN)
- Document technical issues and resolutions in ITSM systems
- Support cybersecurity initiatives including patch management
- Collaborate with cross-functional teams on IT projects
- Provide remote and on-site technical assistance
Qualifications
- High school diploma or equivalent (A+/Network+ preferred)
- Basic understanding of Windows/Linux operating systems
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Valid driver's license (required for site visits)