Job Description
Launch your IT career with our comprehensive training program! TechSolutions Inc. is seeking motivated individuals with no prior experience to join our IT Support Trainee team in Madison, WI. You'll receive hands-on mentorship and structured learning to build foundational skills in network administration, system troubleshooting, and cybersecurity fundamentals. This role offers a clear path to becoming a certified IT professional with competitive benefits and growth opportunities. Perfect for recent graduates or career changers passionate about technology!
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Assist with network setup, maintenance, and security protocols
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document technical issues and resolutions using IT service management tools
- Collaborate with senior engineers on complex system deployments
- Participate in weekly training sessions covering cloud platforms and emerging technologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows/macOS
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid driver's license for occasional equipment transport