Job Description
Join our dynamic IT team in sunny Tucson and kickstart your career in technology! TechSolutions Inc. is seeking motivated IT Support Trainees to provide exceptional technical assistance to our growing client base. This direct-hire position offers comprehensive training, mentorship, and a clear path to becoming a certified IT professional. Enjoy competitive pay, full benefits, and the opportunity to work with cutting-edge technology in a supportive environment.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems for clients
- Provide remote and on-site technical support via ticketing systems
- Document solutions in knowledge base for team reference
- Collaborate with senior engineers on complex network issues
- Conduct system backups and security updates
- Train end-users on new technology implementations
- Participate in 24/7 on-call rotation after training period
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Excellent problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience or training
- Valid driver's license and reliable transportation
- CompTIA A+ or similar certification (or willingness to obtain)