Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving and a desire to grow in the IT field. This comprehensive training program combines hands-on experience with mentorship from industry experts, preparing you for a full-time role in our Lexington office. Enjoy competitive benefits, flexible work arrangements, and a collaborative environment that values innovation and continuous learning.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with user account management and access permissions
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Participate in cybersecurity awareness initiatives
- Support office equipment maintenance and inventory management
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong troubleshooting and analytical skills
- Excellent communication and customer service abilities
- CompTIA A+ certification (or willingness to obtain)
- Valid driver's license and reliable transportation
- Ability to lift 30 lbs and work in server environments