Job Description
Launch your IT career with our comprehensive training program! As an IT Support Trainee at TechSolutions Inc., you'll receive hands-on experience and all necessary equipment to excel in dynamic environments. We provide laptops, tools, and resources to ensure your success while supporting our clients' technical infrastructure. Join our collaborative team in Baltimore and gain real-world expertise in system administration, cybersecurity fundamentals, and client support.
Responsibilities
- Diagnose and resolve hardware/software issues across diverse systems
- Install, configure, and maintain network equipment and peripherals
- Document technical procedures and create knowledge base articles
- Provide tier-1 support via phone, chat, and ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on complex infrastructure projects
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy