Job Description
Join our dynamic IT team in Toledo as an IT Support Trainee and kickstart your tech career with weekly pay! We're seeking motivated individuals passionate about technology to provide essential support to our growing client base. This hands-on role offers comprehensive training, mentorship from senior engineers, and clear pathways to career advancement. Enjoy the stability of full-time employment with bi-weekly paychecks while building valuable skills in network administration, system troubleshooting, and cybersecurity best practices. Our modern office in downtown Toledo features collaborative workspaces, cutting-edge equipment, and a culture that celebrates innovation and continuous learning.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems across Windows and macOS environments
- Provide Tier 1 technical support via phone, email, and in-person for 50+ daily user inquiries
- Document IT processes, solutions, and network infrastructure in knowledge base systems
- Assist with network administration tasks including VLAN configuration and firewall management
- Participate in bi-weekly training sessions covering cloud services (AWS/Azure) and cybersecurity protocols
- Collaborate with senior engineers on complex system migrations and disaster recovery drills
- Monitor ticket queues and SLA metrics to maintain 95%+ resolution efficiency
Qualifications
- High school diploma or equivalent; CompTIA A+ certification preferred
- Basic knowledge of PC hardware, networking fundamentals, and operating systems
- Strong problem-solving abilities with customer service mindset
- Ability to lift 30lbs and work flexible hours including occasional weekends
- Valid driver's license and reliable transportation for on-site client visits
- Proficiency in ticketing systems (ServiceNow/Jira) and remote desktop tools
- Willingness to complete 3-month rotational training program