Job Description
Join TechSolutions Inc. as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service to join our dynamic team in Glendale, AZ. This comprehensive training program combines hands-on experience with structured learning to develop your technical skills in networking, security, and system administration. Enjoy mentorship from industry experts, competitive benefits, and a clear path to career advancement.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting, including Wi-Fi connectivity and VPN setup
- Create and update documentation for IT procedures and knowledge base
- Collaborate with senior technicians on complex system deployments
- Participate in cross-departmental IT initiatives and projects
- Adhere to security protocols and data protection standards
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic knowledge of Windows/Linux operating systems
- Strong troubleshooting and diagnostic skills
- Excellent verbal/written communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation
- Willingness to obtain CompTIA A+ certification within 6 months