Job Description
Launch your tech career with our comprehensive IT Support Trainee program! No experience needed—just your passion for technology and willingness to learn. At TechSolutions Inc., we provide paid hands-on training in network administration, cybersecurity basics, and user support systems. Join our dynamic Jacksonville team and gain real-world experience while earning competitive benefits and opportunities for rapid advancement. Perfect for recent graduates or career changers!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document IT incidents and resolutions in ticketing systems
- Assist with network monitoring and basic security protocols
- Collaborate with senior engineers on complex projects
- Participate in weekly training modules and certification prep
- Maintain organized documentation for IT assets
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows, macOS, Office 365)
- Strong problem-solving and communication skills
- Ability to work in fast-paced team environments
- Willingness to learn new technologies quickly
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional off-site support)
- Pass background check and drug screening