Job Description
Are you ready to kickstart your career in IT? Apex Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Anaheim, CA.
We are looking for a problem-solver who thrives in a fast-paced environment and wants to make an impact from day one. If you have a passion for technology and customer service, this is the opportunity you've been waiting for.
Why Join Us?
- Immediate Start: Begin your journey with us as early as tomorrow.
- Competitive Pay: Industry-standard salary and benefits package.
- Professional Growth: Mentorship from senior IT professionals.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Log and track all help desk requests using ticketing systems (e.g., Zendesk, ServiceNow).
- Maintain and update inventory records for all IT assets and equipment.
- Assist in the setup and configuration of new employee workstations and peripherals.
- Collaborate with the IT team to ensure smooth IT operations across the Anaheim office.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science preferred.
- Previous experience in a Help Desk or IT Support role (1+ years preferred).
- Familiarity with Microsoft Office Suite and Windows operating systems.
- Strong troubleshooting and analytical problem-solving skills.
- Excellent verbal and written communication abilities with a customer-first mindset.