Job Description
Join our dynamic team as an IT Support Trainee in Tulsa and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support to our clients. This hands-on training program will equip you with industry-leading skills in hardware troubleshooting, software diagnostics, and network administration. Work alongside certified professionals in a collaborative environment where your growth is our priority. Immediate start available – no prior experience required!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop hardware and peripherals
- Diagnose and resolve network connectivity issues and system malfunctions
- Document technical issues and resolutions using ticketing systems
- Assist with software installations, updates, and security patches
- Train users on IT best practices and company protocols
- Collaborate with senior technicians on complex troubleshooting
- Participate in ongoing skills development and certification prep
Qualifications
- High school diploma or equivalent required; college coursework preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service aptitude
- Ability to learn technical concepts quickly and independently
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning
- Ability to work flexible hours including occasional weekends