Job Description
Join TechNova Solutions as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service. This immersive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to thrive in dynamic IT environments. Enjoy competitive benefits, career advancement opportunities, and a collaborative culture that values innovation and growth.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document IT incidents and resolutions using ticketing systems
- Assist with device deployments, configurations, and maintenance
- Collaborate with senior engineers on complex troubleshooting
- Participate in cybersecurity awareness initiatives
- Support office infrastructure including printers and AV systems
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic understanding of Windows/macOS operating systems
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, team-oriented environment
- Customer service mindset with patience and empathy
- Willingness to learn new technologies and methodologies