Job Description
Launch your IT career with Omaha's leading technology innovator! We're seeking motivated IT Support Trainees to join our dynamic team in Omaha, NE. This comprehensive 6-month program combines hands-on training with real-world experience in enterprise environments. You'll gain expertise in network administration, cybersecurity fundamentals, and cloud technologies while working alongside industry experts. Our graduates consistently transition to full-time roles with competitive compensation and growth opportunities.
Why Join Us?
- Structured mentorship program with senior engineers
- Industry-recognized certifications (CompTIA A+, Google IT Support)
- Modern hybrid work environment with cutting-edge tools
- Tuition reimbursement for continued education
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 help desk support via phone, email, and ticketing systems
- Assist with network infrastructure maintenance and security protocolsDocument technical procedures and create knowledge base articlesCollaborate with cross-functional teams on IT projectsParticipate in 24/7 on-call rotation (rotational schedule)
- Complete vendor-specific training modules monthly
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of computer hardware/software troubleshooting
- Strong problem-solving and communication skills
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Valid driver's license and reliable transportation
- Ability to lift 30 lbs and work in server environments
- Pass background check and drug screening
- Experience with ServiceNow or similar ticketing systems (a plus)