Job Description
Launch your IT career with Omaha Tech Solutions! We're seeking motivated IT Support Trainees to join our growing team. All necessary equipment provided – including laptop, toolkit, and software licenses. Enjoy hands-on training in hardware troubleshooting, network administration, and cybersecurity fundamentals. Our structured 6-month program pairs you with senior mentors while you support Fortune 500 clients. Competitive benefits package includes health insurance, 401k matching, and professional development stipends.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Deploy and configure network equipment (routers, switches, access points)
- Document technical procedures using ITSM software (ServiceNow/Jira)
- Assist with endpoint security implementations (antivirus, encryption)
- Provide Tier 1 support for 50+ enterprise clients
- Participate in on-call rotation (1 week/month)
- Complete vendor certifications (CompTIA A+, Microsoft 365)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic familiarity with operating systems and networking concepts
- Strong problem-solving and communication skills
- Ability to lift 25 lbs for equipment maintenance
- Valid driver's license (for occasional site visits)
- Pass background check and drug screening
- CompTIA A+ certification (or willingness to obtain within 3 months)
- Experience with ticketing systems (Zendesk/Service Desk)