Job Description
Launch your IT career with TechSolutions Pro! We're seeking motivated IT Support Trainees to join our dynamic team in San Antonio. This comprehensive 6-month program combines hands-on training with real-world experience, preparing you for a full-time role in our award-winning IT department. You'll gain exposure to network administration, system troubleshooting, cybersecurity basics, and client support protocols. Our mentorship-driven approach ensures personalized growth while working with cutting-edge technology in a collaborative environment.
What We Offer:
• Paid training program with certification opportunities
• Direct path to full-time employment
• Comprehensive benefits package (health/dental/vision)
• 401(k) with company match
• Professional development stipend
• Modern office with flexible work arrangements
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Assist with network configuration, system updates, and security protocols
- Document technical issues and resolutions using ITSM tools (ServiceNow/Jira)
- Collaborate with senior engineers on complex troubleshooting and escalations
- Participate in IT asset management and inventory control processes
- Conduct end-user training on new technologies and procedures
- Support on-site installations and equipment maintenance
Qualifications
- High school diploma or equivalent (A+/Network+ certification preferred)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid driver's license (required for occasional site visits)
- Pass background check and drug screening