Job Description
Join our dynamic team in Las Vegas as a Help Desk Support Specialist! InnovateTech Solutions is seeking a customer-focused professional to deliver exceptional technical support to our growing client base. This direct hire role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a thriving tech hub. If you're passionate about solving problems and delighting users, apply today to become part of our innovative culture!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network, security, and system performance problems
- Install, configure, and maintain desktop/laptop hardware and software
- Create and update knowledge base articles for recurring issues
- Collaborate with IT teams on infrastructure projects and system updates
- Document all support activities in ticketing systems (ServiceNow/Jira)
- Train users on new technologies and security protocols
Qualifications
- 2+ years of experience in technical support or help desk environments
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware, software, and network issues
- CompTIA A+/Network+ certification or equivalent experience
- Excellent written and verbal communication skills
- Ability to prioritize tasks in a fast-paced environment
- Experience with ticketing systems and remote support tools
- Bachelor's degree in IT or related field preferred