Job Description
Launch your IT career with TechSolutions Inc. in Baltimore! We're seeking motivated IT Support Trainees to join our dynamic team and receive hands-on training in cutting-edge technologies. Our comprehensive program combines classroom instruction with real-world experience, preparing you for a successful career in IT support. Enjoy competitive pay, full benefits, and a clear path to advancement. Apply today and become part of Baltimore's growing tech community!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Document troubleshooting steps and maintain accurate service logs
- Collaborate with senior technicians to resolve complex problems
- Assist with system upgrades, patches, and security protocols
- Deliver exceptional customer service via phone, email, and in-person
- Participate in ongoing training to expand technical knowledge
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent communication and interpersonal skills
- Ability to work independently and in team environments
- Customer service experience a plus
- Valid driver's license required for occasional off-site support