Job Description
Start your tech career tomorrow! Omaha Tech Solutions is seeking a passionate Help Desk Support Specialist to join our dynamic IT team. This immediate-opening role offers a fast-paced environment where you'll be the first point of contact for resolving technical issues and delivering exceptional user experiences. Join a company that values innovation and professional growth, with competitive benefits and opportunities for advancement.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop for 200+ employees
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Manage ticketing system (ServiceNow) with SLA adherence and documentation standards
- Deploy and configure new workstations, peripherals, and software installations
- Collaborate with senior IT staff on complex escalations and infrastructure projects
- Document solutions in knowledge base to improve future resolution efficiency
- Conduct user training on security protocols and best practices
Qualifications
- 1+ years of hands-on help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ITSM tools (ServiceNow, Jira, or similar)
- Valid driver's license and reliable transportation for occasional site visits
- Availability for flexible shifts including occasional on-call duties