Job Description
Join our award-winning IT support team in Fresno, CA as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our growing client base. Enjoy competitive benefits, flexible scheduling, and career growth opportunities in a dynamic environment where your skills truly make a difference. Apply today and become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document support tickets using ServiceNow with detailed resolution steps
- Train users on new technologies and security protocols
- Collaborate with senior engineers on complex technical escalations
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of help desk or IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, macOS, and mobile platforms
- Strong knowledge of Active Directory, DNS, and TCP/IP
- Excellent troubleshooting and communication skills
- Familiarity with Service Desk ticketing systems
- Ability to work flexible hours including occasional weekends