Job Description
Join our dynamic IT team at TechSolutions Inc. and become the go-to problem-solver for our Oakland-based clients! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance and drive user satisfaction. If you thrive in fast-paced environments and love turning technical challenges into seamless solutions, this role is your next career leap. Enjoy competitive benefits, growth opportunities, and a collaborative culture that values innovation.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and remote assistance
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all support tickets in ServiceNow with detailed resolution steps
- Deploy and configure new workstations, peripherals, and software installations
- Train users on cybersecurity best practices and company IT policies
- Collaborate with senior engineers on complex escalations and system improvements
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with hardware/software issues
- Excellent communication abilities and customer service mindset
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Ability to work flexible hours including occasional on-call duties