Job Description
Join NexusTech Solutions' elite IT Support Trainee program in Chicago and transform your passion for technology into a thriving career! We're seeking motivated individuals to learn from industry experts while delivering exceptional technical support to Fortune 500 clients. Our 6-month structured training combines hands-on experience with certifications, setting you up for long-term success in high-demand IT roles. Enjoy competitive compensation, comprehensive benefits, and a modern downtown workspace.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via phone, chat, and remote desktop assistance
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Assist in deploying and managing cloud-based solutions (Azure/O365)
- Participate in 24/7 on-call rotation after training completion
- Maintain compliance with ITIL service management standards
Qualifications
- Associate's degree in IT or equivalent experience (A+/Network+ preferred)
- Basic understanding of OS troubleshooting and networking concepts
- Excellent written and verbal communication skills
- Ability to learn new technologies quickly in fast-paced environments
- Customer service mindset with problem-solving aptitude
- Proficient in Microsoft Office 365 and remote access tools
- Valid driver's license (occasional site visits required)