Job Description
Join our dynamic team as a Remote-Friendly IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about delivering exceptional technical support while enjoying the flexibility of remote work. At TechSolutions Charlotte, we invest in talent through structured training programs, mentorship from industry experts, and opportunities for career advancement. Enjoy competitive benefits, a collaborative virtual environment, and the chance to build foundational skills in network administration, cybersecurity, and cloud technologies. If you're ready to transform your technical aptitude into a professional career, apply today!
Responsibilities
- Provide remote technical support to users via phone, email, and chat
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Assist with network infrastructure monitoring and basic troubleshooting
- Document support tickets and knowledge base articles
- Collaborate with senior engineers on complex system issues
- Participate in ongoing training on emerging technologies
- Contribute to IT security best practices implementation
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic understanding of computer systems and networking concepts
- Customer service experience or strong communication skills
- Proficiency with Windows/macOS operating systems
- Ability to learn technical concepts quickly through self-study
- Problem-solving mindset with attention to detail
- Must have reliable high-speed internet and dedicated home workspace
- Valid driver's license for occasional on-site visits