Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to our clients. This hands-on role offers comprehensive training in system administration, network troubleshooting, and customer service excellence. Work alongside industry experts in a collaborative environment while developing skills in cloud computing, cybersecurity fundamentals, and IT service management. Our program combines classroom instruction with real-world experience to prepare you for a successful IT career path. Enjoy competitive compensation, benefits, and growth opportunities in one of America's fastest-growing tech hubs.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist with system installations, configurations, and maintenance
- Document technical issues and resolutions using ITSM tools
- Collaborate with senior technicians on complex troubleshooting
- Participate in IT security awareness initiatives
- Support end-users through phone, email, and remote assistance
- Contribute to knowledge base documentation
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of operating systems (Windows/Linux)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification
- Ability to work flexible hours including occasional weekends