Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're urgently seeking motivated individuals in Santa Ana, CA to provide essential technical support to our growing client base. This comprehensive training program combines hands-on experience with mentorship from industry experts, ensuring you gain proficiency in cutting-edge technologies while delivering exceptional customer service.
Our collaborative environment offers unparalleled growth opportunities, with pathways to specialize in cybersecurity, cloud infrastructure, or systems administration. Enjoy competitive compensation, comprehensive benefits, and the chance to work on diverse projects that impact thousands of users daily. Don't miss this urgent opportunity to launch your IT career in one of California's most vibrant tech hubs!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support tickets and procedures in ITSM systems
- Collaborate with senior technicians on complex network infrastructure tasks
- Conduct periodic system audits and preventative maintenance
- Train end-users on security best practices and software usage
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory, Windows 10/11, and Microsoft 365
- Strong problem-solving abilities and customer service mindset
- Excellent written/verbal communication skills
- Ability to work independently and in fast-paced environments
- Valid driver's license and reliable transportation
- Passion for continuous learning in emerging technologies